Hicksville Water District Bill Irregularity Statement

February 11, 2021

The Hicksville Water District would like to inform all residents of a recent error with water bills issued in January 2021. 5,638 residents, nearly a third of our customers, incurred an overcharge billing error. As soon as the issue was brought to our attention, we immediately began an investigation. As a result, we are in the process of notifying the residents who were incorrectly billed and each account will be credited on their next water bill.
Customer service and satisfaction are of the utmost importance to the Hicksville Water District. Customer feedback of any kind is appreciated and taken seriously. We apologize for any inconvenience or confusion this may have caused. The District appreciates your patience as we work to correct this error and ensure it does not happen again.